Frequently Asked Questions
Everything you need to know about bringing Loom Collection into your home.
What is the typical delivery timeframe for furniture?
Most in-stock items are processed within 2-3 business days. Depending on your location, white-glove furniture delivery typically takes 1-3 weeks to ensure your pieces arrive in perfect condition.
Do you offer international shipping?
Currently, Loom Collection ships exclusively within the continental United States and Canada. We are working on expanding our logistics to support international orders in the near future.
What is your return policy for home decor?
We offer a 30-day return window for most accessories and textiles. Items must be in original, unused condition. Please note that large furniture items may be subject to a 15% restocking fee.
Are your rugs and textiles sustainably sourced?
Yes, we prioritize ethical craftsmanship. The majority of our rugs are hand-woven by artisans using natural fibers like organic cotton, jute, and ethically sourced wool.
How can I track the status of my order?
Once your order ships, you will receive an email confirmation with a tracking link. For large furniture deliveries, our logistics partner will call you directly to schedule a convenient delivery window.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm for larger furniture purchases.